Lesson 1 – Plan for a Different Future

The article outlines the water industry’s challenges due to climate change and population growth, stressing long-term planning, adaptation, and the use of new technologies. It highlights the importance of recognising emerging societal trends, such as increased urbanisation and decarbonisation, and leveraging new technologies for operational efficiency. It also emphasises stakeholder engagement, consumer expectations, and ESG principles for sustainable water management.

Lesson 3 – Know and Work More Closely with Customers

The article discusses the importance of understanding and engaging customers in the water industry to address water scarcity. It highlights successful strategies such as tailored messaging, humour in campaigns, and the enlistment of high-profile advocates.

Lesson 4 – Use Innovative Pricing Structures

The article discusses the use of innovative pricing structures in the water industry to incentivise conservation. It highlights successful strategies such as targeted schemes, financial rewards for lower consumption, and the provision of technical support.

Lesson 5 – Recognise Water Recycling is Widely Used Today

The article discusses the global use of recycled water as a solution to water scarcity, highlighting the social, legislative, and technical challenges. It emphasises the importance of public acceptance, stringent quality standards, and overcoming legislative hurdles.

Lesson 6 – Innovation for Fixing Leaks is a High Priority

The article discusses the global issue of water leakage, its environmental and economic implications, and the need for innovative solutions. It highlights the use of advanced technologies like AI, machine learning, and smart meters to detect and predict leaks. The article emphasises the importance of public engagement, legislative measures, and investment in digital skills for successful implementation.

Lesson 7 – Be Data Led

The article emphasises the importance of data in driving sustainability and resilience in the water sector, with a focus on tackling water leakage. It discusses the use of digital technologies, such as sensors, smart pumps, and machine learning applications, to optimise operations, drive innovation, and inform strategies.

The article also highlights the need for clear goals, rigorous data analysis, and stakeholder engagement to effectively leverage data and achieve greater efficiency and resilience.

Lesson 8 – Plan for Net Zero

The article discusses the water sector’s role in global greenhouse gas emissions and the industry’s efforts towards achieving net zero targets. It highlights the use of renewable energy sources, energy-efficient technologies, and collaborations between utilities to reduce carbon emissions.

The article also emphasises the importance of understanding and categorising emissions to set and achieve net zero targets effectively.

Lesson 9 – Effective Governance is Key

The article emphasises the importance of effective governance in achieving targets and visions, particularly in water management. It outlines seven key elements of effective governance: leadership, clear targets, effective plans, governance structures, resources, skills, and partnerships. It also discusses the future challenges for water providers.

Lesson 10 – Look Globally for Best Practice

The article emphasises the importance of global best practices in water management, highlighting the need for regional water utilities to learn from innovations worldwide. It discusses various strategies such as desalination in the Middle East, Integrated Water Management in Asia Pacific, and water neutrality in Europe.

The article underscores the need for collaboration, long-term planning, and adoption of sustainable practices to address water scarcity and ensure water security.